Cement Energy Environment

81 ISO 9001/14001/45001/50001 promotes an evidence-based approach to decision making, and the “Performance Evaluation” section specifies requirements for monitoring, measuring and auditing products and processes. Importantly this section includes the need Data gathered from the above sources are analysed in order that decisions and actions can be determined and opportunities for improvements identified. Action plans are developed to address potential risk areas, and to ensure that problems experienced do not reoccur. The cycle is closed by feeding the analysed data into the management review process (part of “Performance Use the PDCA cycle when an organization is • Starting a new improvement project • Developing a new or improved design of a process, product, or service • Defining a repetitive work process • Planning data collection and analysis in order to verify and prioritize problems or root causes • Implementing any change • Working towards continuous & continual improvement A Quality Management System (QMS) enables organizations to identify and manage risks related to product/service quality and customer satisfaction and improve the control and effectiveness of processes through a process of continuous improvement. In turn this can help organizations in the following ways • Satisfy customers and achieve repeat business. Check When to use the PDCA approach Act Figure 1: PDCA cycle of Improvement for sustenance of continual improvement ISO 9001 (Quality Management System) for organizations to find out about their customers’ perceptions and levels of satisfaction. The “checks” that an organization performs should enable achieving of the overall policy and objectives to be assessed and any gaps identified. Evaluation”). Top management shall review the data and make decisions about the organization’s objectives and plans, including objectives for improvements they wish to make, and how they will enhance the satisfaction of their stakeholders including customers. • Develop and enhance their reputation in the market place. • Target use of resources and ensure that internal processes are both efficient and effective. • Reduce the need for rework and remedial activities. • Remain competitive and relevant to their customers.